Capping my bill

[Anonymous]

Just had a text message saying that my next bill is going to be £130 (+ another £15 for my o2refresh), had the contract since August 2013 & have always struggled to use all of my allowances never mind go over them! Anyway my question is will o2 cap my bill for me after I pay this nonsense off? I dont understand  because if I'm getting near the end of my internet allowance they text me, so why not with my minutes allowance??

[Bambino · Accepted solution]

O2 do not cap bills. You can keep track of what you're using if you view your account in MyO2. The link is at the top of this page, or you can download the app: http://www.o2.co.uk/apps/my-o2

[Anonymous]

To be fair if you usually struggle to use you allowance then surely what you did different this time around should have rung alarm bells?

O2 won't cap as far as I'm aware but as suggested above the myo2 app is a great way of keeping up to date on usage.

[jonsie]

O2 don't cap bills, unless roaming, and some self monitoring is needed. If you don't want to log into my O2 simply text balance to 21202 to get your remaining allowances. It's a free text.

You might want to consider Tesco which runs off O2 and they can cap your minutes.

[Anonymous]

Hi @Anonymous

You could take a look in your myo2 to see if an alternative tariff is available if your reaching your allowance limits or O2 Customer Services. 202 for Contract. http://www.o2.co.uk/contactus can take a look for you.

[MI5]

The lesson to be learnt here is "why" you have gone over so much.
Look in your My O2 for a complete bill breakdown and understand so you don't do it again.

[jonsie]

There must have been quite some overusage on the account and really, in fairness, the op should have had an idea that the limits were close to being exceeded. Harsh lesson learned.