This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cancelling Contract Renewal

latsyrhc
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-04-2020 18:07

on ‎02-04-2020 18:07

Hi,

 

Was looking into cancelling the renewal of my contract now that it's about 30 days until it happens. I tried to call in just now to do that, and after answering the security question was told that calls are unavailable right now due to decreased staffing.

 

Was wondering is there an alternative contact point to discuss cancelling a contract? I wasn't offered to be put on hold and the call ended after it announced calls were unavailable.

 

Wondering what to do about this as I'd really like to cancel my contract due to wanting to switch SIMs and to find a cheaper contract.

 

Thanks.

Message 1 of 8
1,255 Views
0 Kudos
7 REPLIES 7

MI5
Level 94: Supreme
  • 152357 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎02-04-2020 18:09

on ‎02-04-2020 18:09

@latsyrhc 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
1,250 Views
0 Kudos

Cleoriff
Level 94: Supreme
  • 128849 Posts
  • 836 Topics
  • 7603 Solutions
Registered:

on ‎02-04-2020 18:09

on ‎02-04-2020 18:09

Hi @latsyrhc 

You can cancel by text now

Guide: Cancelling Your Contract 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,249 Views
0 Kudos

Nixonkurt90
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-04-2020 18:35

on ‎02-04-2020 18:35

How do you cancel via text?

Cheers
Message 4 of 8
1,166 Views
0 Kudos

ania0211
Level 1: Joiner
In response to Cleoriff
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎02-04-2020 18:35

on ‎02-04-2020 18:35

hi . how to cancel the contract by text please?

Message 5 of 8
1,169 Views
0 Kudos

MI5
Level 94: Supreme
In response to ania0211
  • 152357 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎02-04-2020 18:37

on ‎02-04-2020 18:37

@Nixonkurt90 @ania0211 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
1,162 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 128849 Posts
  • 836 Topics
  • 7603 Solutions
Registered:

on ‎02-04-2020 18:40

on ‎02-04-2020 18:40

Just read the guide!!

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
1,145 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 152357 Posts
  • 651 Topics
  • 29082 Solutions
Registered:

on ‎02-04-2020 18:50

on ‎02-04-2020 18:50

Handbags At Dawn by collins303 | Mixcloud

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
1,113 Views
0 Kudos
Top Kudoed Authors
View All
Top