CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

[TURBOIAIN]

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which  then failed completely.  My phone is for work and is not a smart phone and the BOT just keeps giving me a qr code to scan. Really helpful,not!

[MI5 · Accepted solution]

@TURBOIAIN 

Be aware you get your final bill a month after leaving.

I assume you have ported your number ?

Guide: Cancelling Your Contract 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[TURBOIAIN]

Thanks, i will give them a call and see how i stand with final bill.