CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

[TURBOIAIN]

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which  then failed completely.  My phone is for work and is not a smart phone and the BOT just keeps giving me a qr code to scan. Really helpful,not!

[MI5 · Accepted solution]

@TURBOIAIN 

Be aware you get your final bill a month after leaving.

I assume you have ported your number ?

Guide: Cancelling Your Contract 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[TURBOIAIN]

Thanks, i will give them a call and see how i stand with final bill.

[MrRichAllen1976]

Meh, like I said last week, Tesco Mobile is rebranded O2, they use the same network and everything.

[pgn]

---

@MrRichAllen1976 wrote:

Meh, like I said last week, Tesco Mobile is rebranded O2, they use the same network and everything.

---

Different billing systems and price brackets, though, @MrRichAllen1976 

In fact giffgaff also uses O2's network, and even offers WiFi/4G Calling to its PAYG customers.

Wonders, eh?

[Oxonian]

It's worth bearing in mind @MrRichAllen1976 that :-

- giffgaff (sic) is a wholly-owned subsidiary of O2. 

- Tesco Mobile is a joint venture of which O2 own 50 per cent. 

- Sky Mobile simply buy resources from O2 but aren't owned by them wholly or in part.