Cancellation in October

[Lozzie84]

Hi

I cancelled my account in October via the chat, I have a reference number but this hasn't been actioned.

And I've had to pay for an extra month. 

Please can someone help

[Cleoriff]

@Lozzie84 

Chat are useless

Info here on cancellation

Guide: Cancelling Your Contract 

[Lozzie84]

I don't want to take my number tho, I just want the account to close. 

[TallTrees]

Hi @Lozzie84 

The guide given by @Cleoriff 

needs to be read very carefully. 

You don't need to keep your number.

[Enlli]

Do you have a phone with another supplier?

The get a STAC code from O2 as mentioned in the guide and give it to your present supplier.

Far safer than trusting O2

[MI5]

Or is it your final bill @Lozzie84 ?

Always the final bill a month after cancellation.

You can get in touch with Payment Management team on 0800 902 0217

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