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Cancellation in October

Lozzie84
Level 1: Joiner
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Hi

 

I cancelled my account in October via the chat, I have a reference number but this hasn't been actioned.

 

And I've had to pay for an extra month. 

 

Please can someone help

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Cleoriff
Level 94: Supreme
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@Lozzie84 

Chat are useless

Info here on cancellation

Guide: Cancelling Your Contract 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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Lozzie84
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I don't want to take my number tho, I just want the account to close. 

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TallTrees
Level 52: Innovator
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Hi @Lozzie84 

The guide given by @Cleoriff 

needs to be read very carefully. 

You don't need to keep your number.

 



HAPPINESS IS BEE SHAPED

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Enlli
Level 69: Guiding Light
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Do you have a phone with another supplier?

The get a STAC code from O2 as mentioned in the guide and give it to your present supplier.

Far safer than trusting O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Or is it your final bill @Lozzie84 ?

Always the final bill a month after cancellation.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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