Can’t view old billing

[Anything]

I cannot believe how unbelievably difficult it is to view your old bills. I can’t go back past March this year, I keep getting the below message. It’s been like this for months. From reading on the forum it seems to be caused by the move to the 360 platform. I’ve called the contact centre several times, they said they would email the bills to me but it always the bills that I can already see. I’ve opened complaints and they eventually advised I should go in to store. A complete waste of a journey! They couldn’t help. They’ve now told me that it needs to be a SARS request!! I genuinely cannot believe how something so simple as viewing your old bills, can be so unbelievably difficult. I don’t want to make a SARS request. You can view your bills easily with most other companies. Has anyone had any joy?

 

[Enlli]

Yes, it was the move to the new 360 system which has caused problems since it was introduced. Any bills before you were moved across are on the old legacy system. Not all Customer Service representatives and certainly not stores have access to that.

Instead of passing you through to someone who does you get palmed off with whatever comes into thr agent's head. Standard for O2.

Hopefully someone here my have a suggestion where to go next.

[Anything]

I am having no luck with the people who are supposed to be able to help so I thought I would ask on here to see if anyone has had any joy.

Do some departments still have access to the old legacy system then?

[MI5]

@Anything 

Any remaining legacy accounts or issues are managed by the Purple team 08082816956

[Anything]

Thanks for the information. Unfortunately that number doesn’t work. It’s unavailable.

[MI5]

I guess O2 don't feel the need for it any longer then.

Just another case of O2 deserting customers needs and couldn't care less about it.

[pgn]

@Anything 

[Sophe]

That number is no longer available.

[pgn]

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@Sophe wrote:

That number is no longer available.

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The one in the screenshot preceding your observation is, though, @Sophe - in the Pay Monthly section here too:

https://www.o2.co.uk/contactus

[MI5]

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@Sophe wrote:

That number is no longer available.

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As already established above,.