72 Hours and counting

[Sc23]

Hi, I added a new line to my account at the beginning of the week, ported a number across. On Wednesday morning lost connection on my old sim and switched over. 72 hours + down the line and still nothing.

Spoke to O2 numerous times and been told by 3 seperate agents “it takes 24 hours”, regularly restarting my phone and still dead as a dodo

 Still no further forward and no info from customer services . (Sim is active etc etc)

Go on holiday on Wednesday and really getting concerned my phone wont be working by then.

Anyone ever experianced this?, ive ported my number many times and never had this issue.

I am going to cancel my contract but dont want to lose the number I have ported. O2 say they cant give me a pac code yet🤨

[Enlli]

This is a recurring tgeme on here. Sadly, we have no O2 agents now (We used to) so we can only advise you to keep on at O2.

To make matters worse, porting has never taken place on Saturdays and Sundays so now you are looking at Monday

[madasaf1sh]

@Sc23 

Out of curiosity who are you porting from? 

You need to be a bit firm but friendly with the o2 CS, and tell them to escalate to the Porting Team... And explain what happens when someone tries to call you etc..

[Sc23]

Porting across from a different account, just been a total farce

[madasaf1sh · Accepted solution]

Ahh, so it isn't a port.. you are doing an o2 to o2 migration..

It's a number migration, unfortunately then the advice to tell CS to pass it to the porting team is not correct. 

You need to preserve with CS and have a look at this guide Guide: Migration & porting into O2  and the Migration Section..