Transferred my number

[ehcsrob]

I transferred my number to another company but there is a balance of 15 pounds left in my account. How can I get a refund?

[MI5 · Accepted solution]

@ehcsrob 

Request it through your MyO2 if you can still access it My O2

Or 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Oxonian]

Did you @ehcsrob get your PAC code by text message ?

If so, as you are seeking a PAYG refund, look at the text message carefully as that will confirm the quantum of any refund entitlement and tell you how and when you can get it. 👍   

[MI5]

Which will be to contact O2 as stated above.

I still have credit on my Pay As You Go account. What can I do?

If you have any credit or outstanding allowance when you complete your switch, you can request a refund via bank transfer or cheque. Please pop into an O2 store or get in touch to process your refund.

https://www.o2.co.uk/help/account-and-billing/leaving-o2

[Enlli]

🥱

[MI5]

Makes you wonder.....

[Enlli]

Short month, got to keep the post count up.

[MI5]

Indeed