Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Data Usage

Hi all I am now getting messages to say that £2 of data has been used and that data limit has been reached. It used to be that I could browse online for hours and hours each month and I wouldn't have received this message. Now, when I browse even for...

Resolved! Sim post ordered

hello I have ordered online for 60GB for 15 pounds a monthly for pay as you go. The new sim will be post, can they stay the old number with new sim. Please contact me for the detail. Thanks

Can’t get internet, send or receive messages in France

I’m on holiday in France. I alwss as ts but a big bundle each month do have unlimited texts and I have 16000 MB of data.im not able to send or receive messages or make or receive calls or get any access to the internet but everything I’ve read on O2 ...

Resolved! 2g 3g switch off

I use a PAYG SIM have done for 18 years. I only top upfew times a year. I don't live in a good reception area but need the phone and WhatsApp has been a lifeline.. My question is If I buy a new 5G phone can I just put my old SIM into this phone and c...

Resolved! Money back

Hi I've topped up my number instead of my daughter's how do I get my money back I can never seem to chat to a real person online or the phone I'm about to explode with how hard it actually is to speak to someone

Resolved! Transferring mobile numbers

Is it possible to transfer a number from O2 to another provider but keep the O2 account running with another number (either newly minted or transferred in from another provider)?To explain, I currently use O2 as my main number (the only one I give ou...

Resolved! Recover old number

I have an old PAYG sim that has not been used it some time and I have recently discovered has expired. If I call the number I am getting a message saying the number is not available so it does not seem to have been reassigned to anyone yet. I have ca...

PAC

Can someone please help me? I need the PAC code. I have already sent an SMS to 65075 but it is not working.

Urgent Help Needed - False Defaulted Payment on my Credit File

Hello, I urgently need help, I’m currently trying to apply for a mortgage and have discovered that O2 has set a defaulted payment on my credit file in December last year. I have called Payment Management & O2 Customer Service and all agents have assu...

Resolved! PAYG ending - can I transfer my number to another provider

I've received a test from O2 saying that Talk Anytime will be ending and replaced by a new tariff which for £10 a month offers me 1000mins and 3000 texts amongst other things. I doubt if I would ever send 3000 texts in my lifetime or use 1000 minutes...

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