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Port/Migrate from GG to O2 - mistake with SSN

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unhumble
Level 1: Joiner
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on ‎19-06-2023 05:12

on ‎19-06-2023 05:12

Hello,

 

I received email with information that tomorrow :

The transfer of your mobile number has been scheduled for 
20-Jun-2023.

Unfortunately when I checked all information from that email,  I discovered that I've put wrong Sim Serial Number to the system. That number is without last 2 digits. Honestly I've had a problem with that when I filled online form. Probably I should ignore first double zeros. The result is that my SSN is without last 2 digits.

How can I easy fix that problem?

Thanks,

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MI5
Level 94: Supreme
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on ‎19-06-2023 07:46

on ‎19-06-2023 07:46

@unhumble 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149940 Posts
  • 641 Topics
  • 28564 Solutions
Registered:

on ‎19-06-2023 07:46

on ‎19-06-2023 07:46

@unhumble 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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