Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! unable to top up

Hello there, I am on pay as you go and I cannot top up my phone at all. I tried to top up online, called the number but every time it didn't work. The only way I can top up is by buying a top up vouchers in the shop. Is this something you would be ab...

Resolved! Paymebt

When payments are taken. Does the ID name show up as “PAYGPYMT” on my bank statement?

Resolved! Poor indoor reception recently.

According to the O2 status checker I have problem in or near my postcode. This has been going on for some time now meaning I now get erratic 4G signal indoors especially. Just how long does it take for engineers to fix the problems with local masts? ...

Tariff

I have £20 on my o2 app for the tariff renewal, it will not take the money from my account it just keeps asking for my bank details but I have already put the money on my account can someone help please Iv tried ringing several times but can’t get pa...

Top up offer

My top up offer hasn't worked, sent me a offer saying if I topped up by 26th I'd get a extra 50gb data and it hasn't loaded onto my account

Cancel my sim only plan

Hi i need to cancel my SIM plan but can’t seem to find where I can do this…. Please help

Resolved! o2 messed up

10GB of data and £5 credit is missing from my account.even the website is messed up, it took 3 attempts for o2 to accept a security code to sign up to this forum

Resolved! Temporary number

I'm trying to switch from pay as you go to pay monthly but I don't know my temporary phone number

Resolved! Number transfer - something went wrong

I filled the form yesterday requesting a number transfer, my EE network is unavailable now so I thought the number has been moved successfully. but when I open the O2 app, it is still showing the temp number, and showing something went wrong. Please ...

Resolved! Data in Europe Zone on PAYG Classic

I might be taking a cruise holiday in the near future. The countries on the itinerary would all be in O2's Europe Zone and I'm on the PAYG Classic tariff. The "Roaming with PAYG" section in this helpful post indicates that any outgoing calls & texts ...

O2

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