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Cancelled order

Ginty
Level 1: Joiner
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After a three hour telephone conversation with O2 regarding incomplete order they couldn’t fulfill I was promised a refund 

the payment is still pending on bank account after nine days! Bank fraud contacted me as it looked like suspicious activity 

explained all to O2 & they assured me it would be canceled but so far have done nothing 

any advice please?

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MI5
Level 94: Supreme
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@Ginty 

If it's pending from your bank, O2 haven't got the money to give back.

Your bank will return it to your account in line with their policy on pending payments.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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