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Why have I been sent a new SIM?

TeeKay1
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎06-12-2024 18:06

on ‎06-12-2024 18:06

I have an iPhone SE, working satisfactorily and has been since new about three years ago (now running IOS 18.1.1). Gets 5G where available.

 

O2 has sent me, unrequested, a new SIM, and the accompanying leaflet seems to suggest that I might be a new customer. What's going on?

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Enlli
Level 69: Guiding Light
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Registered:

on ‎06-12-2024 18:11

on ‎06-12-2024 18:11

We are a Customer based community so can't answer

Best calling O2 or messaging them on Social Media 

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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