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stuck on pin screen

Angela63
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stuck on pin screen didn't setup a pin and default doesn't work

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MI5
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@Angela63 

You'll need to do a factory reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Angela63
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I can't turn off the phone to do a factory reset i've tried long pressing the power button and nothing happens.

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MI5
Level 94: Supreme
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Can't advise without knowing your phone type but Google will help you if you search.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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