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phone Blacklist

torquato1978
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18 Jul, 2024 I bought a used phone on ebay Model: Galaxy S24 ULTRA, unfortunately I discovered that a few days ago the phone went on the Blacklist, I don't know who but someone declared it stolen or lost.
I have been in possession of this phone for almost 5 months now, I bought it regularly on ebay.

Order ready

Model: Galaxy S24 ULTRA
Model Name: SM S928B/DS
Manufacturer: Samsung Korea
IMEI Number: ************
Blacklist Status: Blacklisted
Blacklist Records: 1
Blacklisted by: O2 (UK) Limited
Blacklisted Country: United Kingdom
Blacklisted on: 2024 11 28 05:25:03
Blacklist reason: Stolen or Lost

 

do you have any advice?

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MI5
Level 94: Supreme
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@torquato1978 

You've been scammed.

Go back to ebay for help.

Nothing O2 or anyone here can do.

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@torquato1978 

You've been scammed.

Go back to ebay for help.

Nothing O2 or anyone here can do.

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 10
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torquato1978
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I thought I understood that with the receipt that demonstrates at least the purchase it was possible to unlock it.
ebay is checking the situation and offered me a refund in about 10 days, but it's not 100% safe

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torquato1978
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Blacklisted by: O2 (UK) Limited

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Enlli
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Reported lost or stolen. Probably an insurance scam. Legally the phone belongs to the insurance company.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Bambino
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@torquato1978 You've posted your name and address to the world by sharing that image. Unless you want to get scammed again I suggest you remove it. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove the eBay image.

Also flagged.

I DO NOT WORK FOR O2



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Message 6 of 10
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torquato1978
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done, thanks

Message 7 of 10
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torquato1978
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hi, from the date of purchase to the date of blocking more than 4 months have passed, it is definitely a scam but the phone should be considered mine because the scam was probably activated now in the last month, don't you think I could be right?

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torquato1978
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if i had bought a locked phone i would have understood. but after 4 months you can't cheat the consumer like this, is there a body that can protect these types of activities?

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Enlli
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Sorry, seen this happen time and time again over the years.

Your only hope is eBay

Absolutely nothing we can do here

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 10 of 10
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