I phoned the 202 number yesterday to report an issue with receiving calls, the calls are inaudible for the caller with my voice constantly breaking up on the call, I could hear the caller ok. I also reported to o2 a few weeks back scam calls telling me my number had been chosen along side a few hundred others to have my contract charge reduced as a reward for being a loyal customer to o2. This has never happened. Since I called yesterday I have lost all mobile data connection. the O2 call handler has arranged to have a new sim card sent out to me, but this is ridiculous that you have cut my current one off and seriously inconvenient, I am currently undergoing several hospital appointments due to having cancer it is Vital that my phone is in proper working order. I cannot call on the 202 number now as my mobile data is saying there is No Connection! This new sim card could take days to come and I need to have connection in the interim I am not changing my number so Why can I not connect to anything now!!! Please treat this as a matter of urgency and re connect my phone asap thank you
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