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eSIM activiation with no access to messages as service not activated?

KAG
Level 1: Joiner
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on ‎08-01-2025 21:30

on ‎08-01-2025 21:30

Is someone please able to help.....

 

Ported my number across from EE yesterday (07/01), had completely forgot to activate eSIM prior (my mistake - regretting it now!). Have followed instructions to do this but need to log in to my O2 which I can only do by receiving 6 digit security code via message. Messages however not coming through as I have no service as sim not activated.... so can't log in to activate.

 

Going round in circles! 

 

Anything I can do to resolve this that doesn't involve calling customer services and waiting in line for an inordinate amount of time before being cut off (which I have already tried today!)

 

Thank you in advance for any help to resolve this

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MI5
Level 94: Supreme
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on ‎08-01-2025 21:33

on ‎08-01-2025 21:33

@KAG 

Go in store with photo ID.

Guide: How to find help & contact O2 

eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎08-01-2025 21:54

on ‎08-01-2025 21:54

eSIM and O2 should not appear in the same sentence.

If you can swap to plastic when you go in store, otherwise you may encounter problems in the future 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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