Two direct debits set up

[Smurf52]

I already had a direct debit set up, but last week O2 set up another direct debit without cancelling the other direct debit and did not notify me of why they were setting up another direct debit.

[MI5 · Accepted solution]

@Smurf52 

We can only take a guess as to why but only O2 know for sure.

It could be device and airtime payments for a refresh contract? 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[jonsie]

Guide: How does O2 Refresh work?