Solved: Re: Travel Inclusive zone

BillB · ‎25-02-2025

I'm uk based and just arrived in New Zealand. My plan has Travel Inclusive Zone included but I didn't get the appropriate roaming message when I arrived here - text message I did receive implies I'll be charged so I'm reluctant to enable roaming, which I need.

Enlli · ‎25-02-2025

The only answer then is to Check MyO2

Or contact O2, maybe by social media

Links in help file

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

madasaf1sh · ‎25-02-2025

@BillB

It is a generic message that goes out to everyone that lands abroad, but if you have Travel Inclusive via Volt or your Airtime plan , then you shouldn't be charged.

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎25-02-2025

@BillB

If you have the bolt on in your MyO2 you'll be fine.

Otherwise you need to contact O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BillB · ‎25-02-2025

Thanks but my wife, with same contract (both with Volt benefits) has a different message confirming she won't be charged hence my concern.

Enlli · ‎25-02-2025

The only answer then is to Check MyO2

Or contact O2, maybe by social media

Links in help file

Guide: How to find help & contact O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Travel Inclusive zone

Travel Inclusive zone

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