Solved: Re: Transferring fromVirgin

Florabunda · ‎11-07-2023

Hi! My husband has transferred from Virgin. He was sent a new SIM card but cannot now receive messages. Any advice would be grateful.

MI5 · ‎11-07-2023

A above, you need to contact O2 @Florabunda

Check this guide also just in case it's a settings issue Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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DebbieM1 · ‎11-07-2023

I’ve got the same problem. Phone says I’ve got (2) messages. But when I go into voicemail it says no new messages. Just transferred today from virgin to o2 😔

Enlli · ‎11-07-2023

@DebbieM1

Voicemail may need resetting

Guide: All you need to know about O2 Voicemail 901

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-07-2023

@DebbieM1

You need to leave yourself a voicemail from another phone then listen to it on your phone and delete it.

It will clear the notifications.

@Florabunda

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DebbieM1 · ‎11-07-2023

It seems to be working now after following your advice. Thank you 😊

Florabunda · ‎11-07-2023

Sorry, not voice messages but SMS.

MI5 · ‎11-07-2023

A above, you need to contact O2 @Florabunda

Check this guide also just in case it's a settings issue Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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