Text from o2 at 2:47am waking me up

[Mark57]

I want to stop o2 sending me text messages while I’m asleep about my bill today it was 2:47am it’s been going on months o2 customer service is useless and treat me like a piece of dirt I’ve had enough I will never buy through o2 ever again because of there lack of customer service

 

[jonsie]

One for @Dave-O2 ?

[pgn]

Why not set your SMS app not to buzz between 10pm and 6am?

Or, if Android, use "Flip to Shhh!" @Mark57 

https://support.google.com/pixelphone/thread/263873928/flip-to-shh-keeps-turning-on-without-my-permi...

You could receive a text from anyone at any time of the day - mute any from O2 is another option.

Good luck!

[Enlli]

That's twice you have posted about this.

As we are not O2 there is no other advice we can give you.

https://community.o2.co.uk/t5/Tech-Support/Stop-text-from-02/m-p/1574948#M25237

[Dave-O2]

Thanks for the tag @jonsie 

@Mark57 Can you please drop me a PM with your mobile number and i'll take a closer look 👍

[Mark57]

Due to an elderly mother with lifeline support I have to have it on. I’ve also blocked messages from o2 etc still get woken up.

[Mark57]

Fair enough I don’t really understand it but I will not be coming back on hear again so I won’t be upsetting you again. All I was trying to get some help that o2 customer service won’t give I’m going to the ombudsman now they’ve had over 100 days to sort. Bye

[Enlli]

@Mark57 You are not upsetting anyone. It is possible with most modern phones to set it up that the only calls and text that wake you at night are from your mother.

If we know the make and model of the phone we may be able to walk you through it

[Dave-O2]

Morning @Mark57 

I can look at getting this sorted, so you don't receive any more messages at unsociable hours.

Can you please drop me a PM with your mobile number?