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Notice of disconnection/immediate payment required.

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keithgalley1120
Level 1: Joiner
  • 1 Posts
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on ‎30-11-2024 11:28

on ‎30-11-2024 11:28

My phone showed no network and thought 02 had disconnected me so I cancelled my DD. I think that now I might have had an issue with the phone. It seems to be a misunderstanding and would like to get reconnected immediately.

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MI5
Level 94: Supreme
  • 151956 Posts
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Registered:

on ‎30-11-2024 11:35

on ‎30-11-2024 11:35

@keithgalley1120 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151956 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎30-11-2024 11:35

on ‎30-11-2024 11:35

@keithgalley1120 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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