It can take up to 48 hours for the payment to clear, show on your account and turn everything back on @JoQuin
As this is a customer community we cannot change anything here.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Set up a direct debit to avoid future issues.
Guide: How to Pay Your Bill (Airtime & Device Plans)
Use Skype to call for free Guide: A Guide to Skype
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
