Not receiving security texts

[DB2023]

I've been migrated from virgin to O2 a couple of days ago. I'm not receiving the security texts asking to confirm its me when I access my profile. My number appears correctly and it says it's going to send me two texts but nothing arrives even when I click resend. Any ideas? Thanks

[pgn · Accepted solution]

Check your APN settings are all ok - if Virgin said they were sending you a SIM as well, make sure to swap out the Virgin SIM for the replacement O2 one.

Info for Android below may help you get ahead of the curve, @DB2023 -

1. Tap the Menu button.
2. Tap Settings.
3. Tap Wireless and networks or More... (depending on your version of Android).
4. Tap Mobile Networks.
5. Tap Access point names.
6. Tap the Menu button.
7. Tap New APN.
8. Enter the following data into the onscreen form, without changing any other settings:
   Name - o2 Internet
   APN - mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)
   Username - o2web (PAYG - payandgo)
   Password - password
   MMSC - http://mmsc.mms.o2.co.uk:8002
   MMS Proxy - 82.132.254.1
   MMS Port - 8080
   Authentication type - PAP
   APN type - If given a choice, select internet+mms, if the keyboard appears enter *
   (As a check, the image below shows blue text in the fields you should have completed)
9. Tap the Menu button.
10. Tap Save.
11. Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it.
12. Check the notification bar for H, 3G, E or G with up and down arrows beside it, which will indicate your connection is working.

[DB2023]

Thank you, as it turned out I subsequently lost internet access and my phone signal which were all remedied by swapping out the new SIM when it arrived 

[pgn]

Seems with the new VMO2, it is the way, @DB2023. Glad you got sorted 👍