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New sim not connecting to network

Chloe-Prior96
Level 1: Joiner
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I’ve received my new phone and sim today after I’ve set it up and put the new sim in the phone won’t connect to the network. I cannot text swap to 20220 because it will not allow me to send text messages 

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Enlli
Level 70: Enigma
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Was it an upgrade?

If so use your old SIM 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Chloe-Prior96 

You start by texting from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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