Solved: Re: Mobile data not working

Stewy501 · ‎18-05-2023

My mobile data isn't working. When I insert my sim it says "emergency calls only" however the phone works fine receiving calls etc... its just I can't connect to my mobile data. I think the sim card is related but don't know how to figure it out.

Was hoping for some help, thanks.

jonsie · ‎18-05-2023

Hi

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

or use the social media links below

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎18-05-2023

@Stewy501

Check tips in these guides.

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stewy501 · ‎18-05-2023

My sim card isn't recognised in another device and my dad's sim card worked in my phone. So the problem is the sim card. How do I get a new one with the same number

jonsie · ‎18-05-2023

Hi

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

or use the social media links below

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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