Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Unable to be heard

I am currently experiencing problems when making /receiving calls. Callers are unable to hear me when they ring me

Bab3 by Level 1: Joiner
  • 492 Views
  • 2 replies
  • 0 kudos

Bar on account

Hi, I received my new pay monthly sim card last Wednesday (April 12th) and transferred my old number from giffgaff using the PAC code they gave me. It has been 6 days from the number transfer and there has been a bar put on my account. I have asked n...

Redflame85 by Level 1: Joiner
  • 1627 Views
  • 10 replies
  • 0 kudos

No Caller ID on incoming calls

Hi all, Problem that some have had, that I've experienced for a couple months now. No caller ID on any incoming calls. Tried swapping SIMs, tried a different phone, no fix. Had it raised to technical team but no call backs, absolutely nothing! I know...

SeemaG by Level 1: Joiner
  • 582 Views
  • 4 replies
  • 0 kudos

OTP/OTAC messages not being received

Hi all, I recently ported my number to O2. It’s been over 24 hours since the port & everything looks ok on my device. Although annoyingly I was told I’d get a text before the move and I didn’t get anything. My old phone with my previously provider ju...

AS2023 by Level 1: Joiner
  • 1651 Views
  • 7 replies
  • 0 kudos

Resolved! PUK

How to locate PUK code

LSM1 by Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

iMessage and FaceTime not working after port in from EE.

Hello Hoping someone or one of the o2 account advisors can help with this. I ported in from EE and the port was completed on Monday, everything seems to be working expect iMessage and FaceTime. I constantly get “an error occurred during activation” m...

Sloan650 by Level 1: Joiner
  • 789 Views
  • 2 replies
  • 0 kudos

Resolved! Replacement sim

Received replacement SIM card and it won’t load to phone 

John67 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! Gainsborough ‪01427 370914‬ scam OTP

Something odd just occurred 18:28 O2 text advising OTP never asked for on its way and to be wary of scams18:28 unanswered call from ‪01427 370914‬ 18:29 O2 OTP text arrivesVery much doubt this is coincidental!Blocked number and reported as scamWhy do...

Resolved! ESIMs - How do I switch?

Hi, Thinking of switching to ESIM, so I can free up my physical SIM slot for travelling I’m on pay monthly, how would I switch? Also, how is support from O2 on esims?

Safwan by Level 1: Joiner
  • 1386 Views
  • 5 replies
  • 0 kudos