Get tech support for your O2 issues

Virgin o2 switch

Since the virgin o2 switch I can on longer receive calls or sms messages, I've been in store got a new sim (this is my 2nd one) but was told it is a port issue, I rang for help and was told it should be working in 4 hours but 24 hours later and still...

Resolved! Changing a bank account via the apo

Might be being stupid but can’t find ANYWHERE on the app to change my bank account details. Anyone have any tips?

Resolved! How does the app work with 2 O2 Sims?

How does the app work with 2 O2 Sims

Resolved! Cracked screen

Hi. I need help with a cracked screen on a Samsung galaxy S23 ultra. I was on the phone this afternoon, and my grandaughter accidentally knocked it out of my hand, it fell on the floor, screen down and i now have a cracked screen. Can this be sorted ...

Resolved! Unlock phone

Hello, my daughter had my old phone, then switched to a different handset (same number - ending in 984). We sold the old handset and the person we sold it to says it's locked (we sold it as unlocked as we assumed it was). Please release the old iphon...

My O2 down?

Hi all, is My O2 down, I can't sign in via the app or website no matter what I try, the app says nothing & just nopes out whilst the site says something needs fixing on O2's end? I've checked their social media pages but there's nothing mentioned and...

Porting issues

Ported my number over and my SIM and mobile data are not working , on a pay monthly contract yet if a I make a call it states I need to top up , reset the phone multiple times and no joy from the chat service on my O2 , this is not the service I sign...

Resolved! Roaming in Ireland getting data only

I am on Pay Monthly O2 contract, and usually the iPhone automatically transfers to 3 and I get voice text and data. Today it transferred to 03Ireland, and I have a good data but no calls or texts. The APN perhaps needs to be changed? idata.o2.co.ukVe...

Resolved! wrong numbers

recently took out a monthly contract with O2 and new phone ( i phone 11)'Smarty gave me the pac code to transfer in the meantime i seem to have been given a temporary number from O2now my new phone will receive calls dialled on the correct number tho...

Text Messages not receiving on Roaming

Hi, I am travelling to Pakistan and SMS messages are not being received. I need it urgently. I got a message that receiving text messages are free. but I don't know what is the thing blocking them. My sim is already connected to the local network.

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