Yesterday I went the O2 store in Cardiff St. Davids. I asked a member of staff to help with a lost phone and pay as you go Sim. He was helpful and put me in contact with the correct team using the store's phone. I spent an hour organising a replacement SIM using the same number, signing a contract for a pay monthy account. When I got the activation email, the number I had been given was not the same as the lost SIM.
Today I tried calling 03448090222 but the phone line was bad. Sarah, the team member I was talking to could not hear me properly so we had to stop the call. She called me back twice but still the line was bad.
I need a team member for dealing with lost pay as you go SIMs to call me on (REMOVED) so I can resolve this issue.
