Get tech support for your O2 issues

Can i forward only specific numbers? (Work and personal)

I have a Samsung Galaxy s24 and have recently set up our work phone lines. I want to direct all of my incoming work calls that currently go to my phone to one of my new work numbers. In an ideal world, i want to create 2 call groups, work/personal an...

Unable to update username & password

I received the text advising me to update the above but when I enter the number (the one the text was sent to) it says to enter the number that received the SMS???? I have 2 numbers on my account and mine is the main number and also even though it wa...

Resolved! Pay last bill

Hi, I cancelled my phone service last month but received an email with last bill to pay.I no longer have the direct debit active becaus eI also closed mu bank account as move overseas.How can I pay my bill?No one answers whne I call support. Thanks i...

Access Point Name and Internet Data issues

Thinking of leaving O2 as I have had enough of this problem but thought I would chuck it out there in case someone had resolved a similar issue.When out and about and not on Wi-Fi I will very often display a strong signal (either full 5g or 4g) but w...

My O2 not working

I’m trying to log in to the My o2 app and it’s telling me something went wrong. I’m not new to o2 so what’s the problem?

My 02 account and app not working - cannot see any of my information

Hello, I am unable to access my 02 account both online and via the app. I am unable to see any of my information

Resolved! Getting a new number

I need to change my mobile number but cannot find anywhere on my O2? can anyone help? rob

Deactivated number? Please help.

Hi Sarah, were you able to help in this type of situation? I’ve got a similar problem. Please let me know. Thanks

SIM card

When I go to my Motorola phone settings it tells me my SIM Card is "O2 - UK WiFiCall". What exactly does this mean please? I have found recently that I could NOT make calls or send texts from abroad, despite having a good phone signal. Thanks for any...

Resolved! Turing off Safe Search

I am a (very) mature adult ... in fact I am an OLD MAN!!! Why am I unable to change the Safe Search setting, which appear to be be forced upon my by O2?

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