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App not working

Recently updated IOS to 17.4.1. Tried to sign in to my app and get error message saying that the app is not available to me yet and to sign in to my 02 which I have done and that does not show me all my information. I have de and reinstalled the app,...

Resolved! Want to change my number

I’m looking to change my number because my x missus is ringing me all the time how do I do that I’m on pay and go

No details on app

Neither of my phones are now listed on my O2 app - they appear to have disappeared!

New sim - not accessible

I was a Virgin customer but moved before my new sim card arrived and now no longer live in the country. I can't contact anyone at O2 because in order to use MyO2 I need access to my phone number for 2FV. Where can I find contact details? I have looke...

Esim problem with upgrade

Hi all. Ordered an upgrade after 7 years with my old Samsung phone through O2 and opted for an Esim as O2 blurb seemed to suggest this was the way to go. The phone arrived the next day which was on the 16th April but no Esim package appeared. This se...

Payment system down

Has anyone else recently made a manual payment such as on the website or app (not by direct debit), and it’s been duplicated AND O2 are not receiving it? My payment was made yesterday for the amount due, which is normally instantly on my account summ...

Voicmail

Hi, I keep getting voicemail alerts and there is nothing there. This can happen few times a day, but never any message there. Can anyone help with this issue. Thanks

Intermittent issue with making and receiving calls

Hi. Since Monday this week I’ve been having intermittent issues with making and receiving calls. Sending and receiving texts is fine, as is accessing things via mobile data. I’m on a pay as you go big bundle sim, which I renew every month (last renew...

Complaint

I need to communicate in Slovak or Czech.It is possible?

Replacement Sims still not receiving texts, calls or mobile data

Upon losing my phone, I requested with o2 that my previous sim card be blocked on the 10th April. Visited a store on 11th April in order to be issued with a replacement simVarious reasons to 'give it 24 hours' later, I was issued another replacement ...

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