Apple Watch data

[Chrisw24]

Very long story short. Inadvertently had 2 data packages in Apple Watch. Cancelled one. Since then data hasn’t worked. Phone says o2 are adding it. Watch says no sim and no connection. 
have now spent over 10hrs on chat and calls, been sent to o2 shop 3 times. Problem started on 30th Dec. Been fobbed off too many times now. Ticket was allegedly opened 8 days ago, but agents on 202 tell me it’s not been updated. 
any ideas/help please?? 

[pgn · Accepted solution]

Read through all of the Activate Apple Watch Guide and make sure to use the O2 Social Media Support channels to escalate to O2 (the O2 call centre staff are not equipped to handle watch/phone pairing snafus) @Chrisw24 - use either of 

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

- and be persistent until you get a free agent who perseveres with your issue. Good luck!