Can you log in on the website at all @Hdheubf
Contact customer services to check your account is all set up correctly.
Either 202 if you are pay monthly, or 4445 for pay as you go.
Or message on social media:
(Twitter | Instagram | Facebook)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
