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Esim disconnection trap

kdh0009
Level 1: Joiner
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on ‎15-03-2025 11:30

on ‎15-03-2025 11:30

Is there anything I can do other than travelling to o2 shop?

 

I have upgraded to an esim, and been instantly cutoff from the o2 network.  I can't login to myO2 with two-factor authentication in place and have no way of configuring esim?

 

Is there a workaround?

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Enlli
Level 69: Guiding Light
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on ‎15-03-2025 11:45

on ‎15-03-2025 11:45

Not really at the moment.

The shop is your best bet. Take photo ID

Quite frankly an eSIM on O2 is a downgrade as you are finding out.

 Contact the social media team  and they may be best placed to help. Main CS haven't a clue

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎15-03-2025 15:16

on ‎15-03-2025 15:16

@kdh0009 

Guide may help eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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