Re: 4G+ issues

jhicks · ‎19-07-2020

I'm hoping someone can help. My 4G connection keeps changing to 4G+ and when it does my connection speed drops to a very slow speed (less than 1mbps) or has no connection at all. This is continuously rendering my 4g connection unusable. I'm using a Galaxy S10, and it is the 2nd unit of this model that I've experienced this issue with. Any advice or help would be great.

Thanks in advance

Bambino · ‎19-07-2020

@jhicks See if this link helps: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I DO NOT WORK FOR O2

MI5 · ‎19-07-2020

@jhicks

I'm not sure what network modes you have on your S10 but if you have LTE-A, 4.5G or 4G Advanced, you can turn them off to just use 4G,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎22-07-2020

Hi @jhicks are you still having problems with your mobile connection or are things working better now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

4G+ issues

ZFold phone with Samsung ultra watch

SIM CARD

Claim chrome book

Pin number

Changed my product today and selected eSIM. Now I ...