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02 app not work

Baldrico
Level 1: Joiner
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on ‎30-12-2023 17:35

on ‎30-12-2023 17:35

02 app shows oops something went wrong message. Deleted app a downloaded again. Still the same message. In 02 account online shows that there are no products or services. Phoned 202 yesterday still the same. Stupid virtual assistant wants to take you to the 02 app to speak to advisor. Eh sorry bot but I can’t get into the app. Contract up in February don’t think I will stick around after

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MI5
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on ‎30-12-2023 17:37

on ‎30-12-2023 17:37

@Baldrico 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Baldrico
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on ‎30-12-2023 17:43

on ‎30-12-2023 17:43

Yes I do know that and already have still no joy. I’m not on any social media. Been with 02 for years payg and contract but when this one is up in February I’m off it’s a total joke of a company now

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MI5
Level 94: Supreme
In response to Baldrico
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on ‎30-12-2023 17:46

on ‎30-12-2023 17:46

@Baldrico 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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