second mobile

[ianw]

How do I add a second o2 mobile to my o2 account, I've only come accross add product & bring in product back in 2017 and o2 help search and my own doesn't fid either

[gmarkj]

Do you mean you want to take out a 2nd contract/number or bring an existing contract/number into your account?

[Cleoriff]

@ianw 

If you go to My O2 and find the section My Details> Bring In Products, you can add another one to your account

[jonsie]

To add another account in My O2 you need to use the bring in other products link.
If you want to take out another account then you can do it online. over the phone or instore.

[MI5]

@ianw 

You have to do it online here http://www.o2.co.uk/myo2

You cannot do it in the app.

[ianw]

Thanks for that so far, I've now found bring in products BUT to do that you need to log in for another account but there is no other account. I'm paying for both numbers but can only access one on the only login there is. O2 promised to separate the 2 numbers but have failed. The trouble started because both mobiles were transformed from Talk Talk.

[MI5 · Accepted solution]

@ianw 

It isn't possible to separate then if already joined.

If you don't have login details for the second account, you need to call customer service Guide: How to find help & contact O2