Solved: phone number disconnected

Dhoha · ‎02-06-2022

I have received an email saying that the payment in my account is now overdue and they will have to cancel my number if I don’t pay right now, and I only saw it after few days. However, right now I am out of the UK so I will not be able to go to the O2 branch to fix the problem, could you help me with that here please? Thank you

Bambino · ‎02-06-2022

@Dhoha To add to the good advice from @jonsie, you can download Skype: Guide: A Guide to Skype and call the Payment Management Team on +44800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

I DO NOT WORK FOR O2

View solution in original post

jonsie · ‎02-06-2022

Ways to pay here

Guide: How to Pay Your Bill (Airtime & Device Plans)

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎02-06-2022

@Dhoha To add to the good advice from @jonsie, you can download Skype: Guide: A Guide to Skype and call the Payment Management Team on +44800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

I DO NOT WORK FOR O2

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