Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order

hi there I have my order under review for more then 48 hours what should I do ? Do I need to wait more ? On the email it says can collect from 7th but no other details thanks

Can I get a iPhone 13 pro max k

Hey can I get a iPhone 13 pro max in gold please k

Resolved! No service

I decided to upgrade my mobile and my O2 account.Today I received a text message from O2 thanking for my upgrade at 18:22.on myO2 all the upgrades are showing and the same number is there.Since I received that message that I don’t have service on my ...

Being chased for overdue bill I don't owe

29/04/22 had my 14 day cooling off period extended because of unresolved network issues in my area so I could exit a 18 month contract without penalty.17/05/22 I receive 02 bill for £160.62, use twitter after being unable to get through on phone and ...

Resolved! Cancel stac code

hi i like cancel my stac code and have pac code instead thanks

Resolved! phone number disconnected

I have received an email saying that the payment in my account is now overdue and they will have to cancel my number if I don’t pay right now, and I only saw it after few days. However, right now I am out of the UK so I will not be able to go to the ...

Resolved! Can I cancel my contract due to poor network?

I recently got an O2 SIM as part of a contract with Virgin Media for broadband & TV. I've had it a couple of months now, I was hoping it was teething troubles but the reception at home is terrible, practically unusable for voice calls. Before that I ...

Resolved! Early upgrade

How long will I have to wait before I can upgrade on the sim only early upgrade deal

Resolved! international numbers

Recently had a text saying I have made my first call to an international number and this is not included in my tariff but I have not made an international number call at any point should I be worried.

Direct debit

Hi, I have a data sim and monthly sim with 02 but the direct debit keeps going out on the 16th and I get paid on the 20th. Now my phones been blocked and I have no way of using my phone til the 20th when I get paid. Please can you change the direct d...

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