paying bill%20during%20covid%2019

[Gregaustin67]

Who do we speak to about bills during this period, i am on total lockdown as we have a high risk child, self employed so not worked for nearly 2 weeks now..how do i get some help? i am worried about losing my service my phone is my lifeline at the moment. 

[Cleoriff]

Hi @Gregaustin67 

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

Edited to change title...again

[MI5]

@Gregaustin67 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Cleoriff]

Changed title again...

[O2James]

Hi @Gregaustin67

I understand your concerns , please contact the below number and chat regarding this.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Simmo91]

Hi guys I'm in the same situation here but everytime I call that number it just hangs when its says they will connect me to an advisor

[Gregaustin67]

Thanks so much for this information. 

[jonsie]

Calling first thing is your only option.

[Cleoriff]

Correcting thread title for the 3rd time.

[jonsie]

A bit pointless now