iPhone Sim Swap No Data

[Anonymous]

Hi there, not sure if I have posted in the right place,

Anyway, I have an iPhone 5c and was on pay as you go simplicity until yesterday when I upgraded to a 12 monthly contract simplicity sim deal.

I had to do a sim swap and since then all seems to have gone to plan, however, I now only have Calls, Messages only, I don't seem to have any Data. I checked the setting and all seems fine.

I have also turned my iPhone on an off.

Any help or advice would be appreciated, Thanks.

[Anonymous]

Have a look in my O2 and check that you have a data for iphone bolt on they are different to the standard ones

[Anonymous]

Hi

Try texting Active to 2020 and save the settings

[Anonymous]

Yes I have checked my account and it show that my account is active and have calls, messages and data.

[adamtemp64]

I would guess on standard data not iphone data try the alternate apn here if it works ring 202 and get them to chane to iphone data and then reset network settings. http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[jonsie]

Check the apns are idata.o2.co.uk and mobile data is ticked.

[Anonymous]

If your apn settings are fine via looking in the settings and o2 confirm your on the right ones too then , Reset the iphone by pressing the top button and home button until the apple logo appears and let go.

And or 

settings, general, reset, reset network settings.

Also check your service status to ensure your masts are ok by inputting your postcode.

http://status.o2.co.uk/

[Anonymous]

As your number has migrating billing systems, data is the last thing to be provisioned and can (but rarely) takes up to 48 hours to be fully provisioned on the account.

I would keep on switching the phone off an on each hour for a little while, if still not working then I'd give a call into customer service on 202 this afternoon.

[Anonymous]

Settings are set up correctly going by what I have read on O2

2020 won't send settings anyway to the iPhone as it is set up automatically but does give an option to download settings via wifi... I don't have wifi.

[Anonymous]

When it says you have calls text and data does it say data for iphone or just uk data?