I have been a personal customer with O2 for years. My employer has a business plan which my personal number has migrated with a new handset (Samsung Galaxy S24 ultra) and a new sim.
Since the swap, I have not been able to get data on my phone. We have been back and forth with O2 a number of times but still have not been able to sort it. An overview of what we have already tried:
1. Changed the sim card 3 times in case there has been a defect
2. Done a network reset (multiple times on each sim)
3. Checked the tariff with the business team - they cannot see any difference to the other business members on the contract.
4. Checked that data roaming is on ect.
5. Put someone elses sim into the handset - data did work so it isn't the handset
6. Put my sim in another handset- data did not work, pointing to it being the sim or tariff.
It has been 4 weeks and I am at a loss of what to do and at my wits end, any suggestions would be greatly appreciated.
