Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost phone. Can I use a borrowed Phone?

Hi: Lost my Lumia 1020 phone, and going through the insurance process. I have a feeling it is going to take a while. In the mean time, a friend lent me her iPhone 4 from O2 because she just got an upgrade. Can I somehow use this phone and the include...

Customer Service and Sorting a Bill- any advice?

Hello everyone, I'm a parent that pays the monthly bill of my teenage son: I'm the account holder and he's the handset user. At the end of December, 02 changed the T&Cs on the account mid-billing month without letting me know and my son racked up a h...

Resolved! iPhone Sim Swap No Data

Hi there, not sure if I have posted in the right place, Anyway, I have an iPhone 5c and was on pay as you go simplicity until yesterday when I upgraded to a 12 monthly contract simplicity sim deal. I had to do a sim swap and since then all seems to h...

email from O2

you have sent me a message saying you have cut off my phone.Friday 7th I received another message telling me to call 202 clarifying I had been abroad and am now back in the UK. I was told all is now OK. I am very disappointed at your actions which ar...

Resolved! Upgrading from PAYG to Pay Monthly

Hello I was wondering if it is possible to upgrade from PAYG to Pay Monthly but keep my iPhone 5 which I am currently using, and also keep my number? ThanksJames

Resolved! 3 month early upgrade eligibility.

I have a 3 month early upgrade from a contract signed in 2012. Does this 3 month early apply through 3rd party such as Carphone Warehouse or is it just o2 direct ( who are more expensive) . Thanks.

Resolved! Upgraded to a 12month sim only deal next month

Hi Everyone I was just wondering If I upgarde to a 12month sim only deal next month would I be able to upgarde to a new phone anytime during in the 12month period?Thanks Glenda

Resolved! Cold call (supposedly from o2) offering to pay of contract and upgrade today, is this genuine?

Cold call (supposedly from o2) offering to pay of contract and upgrade today, is this genuine? They said 'o2 are transferring all customers direct through o2...' I am currently on o2 via Phones4U. '...and as an offer are offering to pay off the remai...

Resolved! o2 Live Chat

Why is it that although o2 live chat is supposedly available from 5am it never seems to be.I wanted to change my tariff and was told it would take effect as from midnight. I looked next morning and find that this wont happen until my next bill date w...

Resolved! Why can't I pay my bill online?

I work in a hospital, I do 12 - 14 hour shifts. Of which I don't have time to phone O2, be put on hold for half an hour just to pay my bill. It's 2014, surely there should be a pay online feature?

O2

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