on 19-08-2019 18:23
Getting a bit desperate on things to try...so fingers crossed...
I've not yet found these symptoms mentioned elsewhere - so here goes. The short version is that, I have virtually no service whilst roaming in Europe (not tried further afield for a long time). At best I can very briefly get some data, but can never send/recieve SMS or make calls (if relevant it's a Galaxy S9).
I've had this issue in various countries in Europe always the same issue/symptoms (at least France, Ireland, Spain, Finland). At the same time (and the same locations) - my wife (also an O2 customer) has absolutely no problems at all.
From various forum posts/articles elsewhere I've tried a few suggestions.
If I manually setup a new APN with settings found online - then I can manually search for a network. Maybe 1 in 5 times I can connect to a network (the rest of the time it responds with "failed to register").
If it connects, then I will have a short period of mobile data use (at most approximately 2 minutes) before it appears to drop the connection again. However, even during that time I am unable to make call or send/receieve text messages.
Resetting the network settings leaves me with the standard mobile.o2.co.uk Pay Monthly APN which never allows network registration so can't do anything. So I have to manually add a duplicate. The default one works absolutely fine when in the UK (as does the manually created duplicate).
Choosing to automatically find a network never results in a successfull connection.
I've tried a few times with cust serv/tech help but they've only suggested the obvious stuff (and frankly after repeating myself for the 3rd time and then getting disconnected from the chat whilst waiting for a response - I've not got enough stamina to sit through that again). I'm lead to believe that my account has no blocks/issues/services disabled that should prevent this from working.
Has anyone heard of similar symptoms or have some new ideas to try? I'm off to Malta in a few weeks so can try roaming again - if it still can't be resolved then I feel a little like my hand is forced into trying a different provider (last resort having been broadly happy with O2 for many years and could do without the hassle of changing).
Cheers
Solved! Go to Solution.
on 19-08-2019 18:25
There are 2 levels of international roaming bars.
Regular customer servive can see the first level but you'll need to ask for escalation to check if a level 2 bar is on your account.
on 19-08-2019 18:25
There are 2 levels of international roaming bars.
Regular customer servive can see the first level but you'll need to ask for escalation to check if a level 2 bar is on your account.
on 19-08-2019 18:31
on 19-08-2019 18:31
on 19-08-2019 18:31
19-08-2019 18:34 - edited 19-08-2019 18:35
19-08-2019 18:34 - edited 19-08-2019 18:35
@madasaf1sh - it's the 2nd sim in a row with the same problem then as I had a new one a while ago (the previous one didn't work either but it sounds like it's worth a shot - I'll ask them to send me a new one when I'm checking on the level 2 block).
I did try changing down the connection speeds (all options have been tried) - but no difference.
on 20-08-2019 12:24
on 20-08-2019 12:24
Ok, so have just finished up a fairly lengthy call with CS (followed by one of the O2 Guru team).
It sounds like there was/is a roaming bar on the account which was "partially" in place (go figure). So the current plan is to apply/commit/resubmit the bar before removing it again (in theory to get everything to sync up).
I shall be abroad again in a couple of weeks - so will be able to validate then (hopefully that will be finally resolved though).
Thanks @madasaf1sh and @MI5 for the suggestions (was starting to lose the will to live) - I shall try to come back and confirm once I've tested again whilst abroad.
on 20-08-2019 12:27
on 20-08-2019 12:27
on 20-08-2019 12:59
on 20-08-2019 12:59
on 20-08-2019 13:08
on 20-08-2019 13:08
on 20-08-2019 13:55
on 20-08-2019 13:55
Not sure of all the in's and out's but no doubt a throwback to day's gone by and a issue with O2's out of date systems.
TBH, any system that still defaults all handsets to a Blackberry definitely needs a reboot into the 21st Century !