Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit File Referral

Hi, I have emailed about 5 x time's now but to no avail. I've had an email to say my order has been cancelled due to the credit check but have no idea why?! Can some one please come back to me as a matter of urgency before I cancel the whole contract...

PAC code “invalid”

I’m having huge troubles with trying to keep my old number after moving to o2 recently. I have got a pac code from three however o2 are saying that the code is invalid. I’ve been back and forth numerous times and three are adamant that the pac code i...

Resolved! Order a new sim card

Hi, just setting up my new iPhone X and imagined that I could use my old SIM card, it fits the phone but not working, I have no phone or messaging facility at all. So I would like a new one please but can find no means of ordering one on the website!...

Resolved! continuing roaming issues

Getting a bit desperate on things to try...so fingers crossed... I've not yet found these symptoms mentioned elsewhere - so here goes. The short version is that, I have virtually no service whilst roaming in Europe (not tried further afield for a lon...

Tariff upgrade (kept existing sim) has resulted in "SIM not provisioned" error

Hi people, I decided to upgrade my tariff yesterday morning. I got an order complete email very shortly afterwards, but then noticed that my phone appeared to have lost signal and was showing "Emergency calls only". I restarted the phone after a whil...

No service after asking for upgrade

Two weeks ago I upgraded my tarriff. No issues at that time, only after the upgrade I notice Visual Voice mail was not working on my iphone. It was before the tarriff change. Call Customer services yesterday 18 August 2019. First rep I spoke with had...

Resolved! Council data charge

I have 2 pay monthly contracts but only one that I actually use, is there a way that you can council the data charge and just pay for the device that you brought as I don’t actually use any of the calls data or texts in the other phone? I’m happy pay...

Resolved! Serbia Travel Package

I am travelling to Serbia today and I have added the 02 Travel and Higher data limit in non 02 travel countries to my account. Am I right in thinking this will cost me £4.99 a day on days I use it for unlimited data and 120 minutes and texts. I don’t...

Resolved! Dozens of Voicemails from strangers, scam?

Hi, an hour ago I started getting voicemails left every few minutes from strangers saying ‘sorry they have issedy call’ i have made no calls and I only get notifications of the voicemails, not the strangers call or missed call. I called o2 for help. ...

Resolved! Credit Referrals Team help!!

Hello everyoneI currently have 2 pay monthly contracts with O2 and I'm trying to take out a 3rd I have never missed a payment on either of my accounts and my credit file is more or less perfect I applied for the additional line on the 20th July and t...

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