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billing problems

Jamie26
Level 1: Joiner
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on ‎18-12-2023 19:14

on ‎18-12-2023 19:14

I have been trying for nearly 12 hours to speak to an online chat agent but I keep getting cut off saying there is no one available.  I want to pay my outstanding bill but cannot do this until friday.  i cannot ring the payment management team as i have laryngitis and cant speak properly hence why I am trying the chat.  It is so frustrating that I cant get this resolved

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MI5
Level 94: Supreme
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on ‎18-12-2023 19:18

on ‎18-12-2023 19:18

@Jamie26 

Guide Guide: How to Pay Your Bill (Airtime & Device Plans) 

Set up a direct debit so you don't need to worry about it anymore or get someone else to call for you.

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎19-12-2023 09:49

on ‎19-12-2023 09:49

You could use social media @Jamie26 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Oxonian
Level 37: Blazing a Trail
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on ‎19-12-2023 17:28

on ‎19-12-2023 17:28

@Jamie26 

 

There is a chat agent available now :-

 

Oxonian_0-1703006781270.png

 

Go to :-

 

O2 Shop | Discover Our Best Phone, Tablet & SIM Only Deals

https://www.o2.co.uk/shop

 

Alternatively, click on "Shop" at the top of this page :-

 

Oxonian_1-1703006871199.png

 

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MI5
Level 94: Supreme
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on ‎19-12-2023 17:48

on ‎19-12-2023 17:48

Using chat to pay a bill is not advisable and pretty sure not even possible.

Customer service cannot take payments either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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