Accounting cannot access my O2 app or My O2 account

[Paul3915]

I can’t access my O2 app to set spending cap

[jonsie]

Call 202

Guide: Spend Caps & Charge to Mobile on O2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@Paul3915 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.