Solved: being charged twice for pay as you go

Anonymous · ‎12-08-2017

after setting up my pay and go o2 on £10 a month

it seems o2 have taken £20 out of my account

tryed web chat but it doesnt work and no one answers the phone and paying 25 p a minute so they can sort there ****** up out seems a bit to much

MI5 · ‎12-08-2017

There is always a £10 charge when you first register a card which goes onto the phone as credit.
I guess you then topped up again?
Try live chat if you want a refund and don't want to call.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-08-2017

There is always a £10 charge when you first register a card which goes onto the phone as credit.
I guess you then topped up again?
Try live chat if you want a refund and don't want to call.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-08-2017

Looks like they have put you on a £20 bundle. I would call them if you have enough credit but depending on your tariff it may be free.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎15-08-2017

@Anonymous How did you get on with customer services?

→ COVID-19 support - Help and support from O2 during the lockdown
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