I attempted to upgrade last Tuesday via the O2 app, but the webpage closed which made me think the order didn’t go through, so contacted O2 support, they couldn’t see an order so preferred the upgrade again. Turns out the first order went through so it went to the Fraud team, contacted O2 as I was told, they said they’ve cancelled both ordered and by Thursday should be able to go into any store and pick up the phone.
Went to the store in Bath, but couldn’t upgrade due to on my O2 account it says I have the contract and it’s active, yet I do not have the new phone. I think I’ve been charged twice for both accidental orders.
Whilst I was in the O2 store on Bath a member of staff contacted the O2 support and they said by Friday the “New Contract” should be removed from my account but it is not.
All I want to do is upgrade my phone, if it still isn’t removed from my account come Monday then I’m going to be very displeased.
