short changed with data!

Anonymous · ‎09-08-2017

I got a text this morning to swap my current tariff to 250min, 250 text and 6gb of data for £15, which I did, and topped up £15.

It's now come thru, but my balance and notification text say I have only been given 4gb of data!

jonsie · ‎09-08-2017

It may be an offer whereby the extra 2GB is an offer that is a virtual allowance which is used first. Call customer service on 4445 for clarification.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-08-2017

It also may mean you need to wait 24 hours for the update to go though but call as suggested if unsure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎15-08-2017

Hi @Anonymous how are you doing? Did you manage to find out about the missing data in the end? Let us know how you're getting on.

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