Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

short changed with data!

I got a text this morning to swap my current tariff to 250min, 250 text and 6gb of data for £15, which I did, and topped up £15.It's now come thru, but my balance and notification text say I have only been given 4gb of data!

travelling to usa

hi im travelling to sanfransisco what is the best way to use my phone was thinking of a pay as you go sim

Resolved! top up not working

top up voucher not working

Resolved! Phone cancellation

I need confirmation of my cancelled contract immediately. I canceeled it last month and need to keep my number on pay as you go. Thank youAisling

Resolved! When will I get charged

I planned on purchasing a Samsung Galaxy S8+ on contract but have been told that the upfront goes out straight away but the monthly doesn't, is there a set time it takes?

Resolved! How do I not get charged an extra month for cancelling monthly Contract?

HiI have decided to leave O2 and join another provider as I am getting a better deal.I am on a sim-only 30 day Contract and it renews on the 14th (i.e. today) of every month. I have been billed for this current month.I note I have to give 30 days not...

Resolved! Costs text message non U.K. Number?

Why am I being charged for texts to a non uk number ? I thought roaming charges don't apply anymore within the EU?

Resolved! Paying off my contract

I bought a Sony Xperia with O2 when I upgraded from my Nexus 6. I hate the Sony it's awful I'm still paying my contract but the phone is so unresponsive I've swapped back to my Nexus for now. I want to pay off my contract with O2 but stay with O2 as ...

Resolved! Transfer number from Monthly plan to Pay as you go - slightly different case

Hi, I want to transfer an old number (Pay Monthly O2) to a a Pay as you Go O2 SIM. I have the PAC. I am on extended travel outside the UK and need it to be trasferred before I come back, otherwise the PAC expires. The "old" number has been a number r...

Resolved! Change of name

HelloI've just got married and am changing my surname. I need to update the name you have for me on your account and bank details. Can you tell me how?Thanks

O2

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