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Upfront payment

LIZNFFC
Level 1: Joiner
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on ‎12-02-2020 20:02

on ‎12-02-2020 20:02

I was buying an Apple Watch series 5 and the cost is £21 a month with £20 upfront. I payed the monthly cost no problem but when I have been sent a link to pay the upfront cost, I have to use the same card to pay and it rejects the payment. It says, “Sorry your card payment didn’t go through. Please try again.” Help?
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jonsie
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on ‎12-02-2020 20:06

on ‎12-02-2020 20:06

Are you sure they didn't set up a direct debit?

If not call customer service to make payment

Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎12-02-2020 20:09

on ‎12-02-2020 20:09

@LIZNFFC 

Usually the upfront cost would be taken at the time you placed the order. 
I've never heard of a link been sent for payment before. Are you sure this is a genuine link from o2?

I'd definitely call customer service to check this. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎13-02-2020 13:01

on ‎13-02-2020 13:01

@LIZNFFC did you have a chance to speak to customer services about your payment? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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LIZNFFC
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on ‎13-02-2020 14:46

on ‎13-02-2020 14:46

Yeah not very helpful
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Martin-O2
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on ‎14-02-2020 09:50

on ‎14-02-2020 09:50

Can you provide a bit more detail @LIZNFFC? What did customer services say and are you still unable to make the payment? 

 

Thanks! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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